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Is the dog wagging the tail or ….?

Having recently completed some work looking at how employees react to IT systems, it got me thinking. Many of the biggest errors that have happened in industry have focused on the interaction by the employee and IT. With so much money being spent on the usability or user friendliness on anything from your company intranet to your HR management system – why do people still struggle to use IT systems correctly?

Many organisations look very different now prior to the global financial crisis – for good reason. Streamlining and growth are definitely the orders of the day. However, this...

Are you a human factors professional?

We are constantly on the lookout for skilled human factors and ergonomics professionals to join our team. Acknowledging that human factors and ergonomics is such a multi-disciplinary field, we consider people with degrees in psychology, human resources, industrial design, occupational health and safety or occupational therapy. We ask one thing though, if you plan to send us any CVs of yourself - please send them in pdf format, unzipped and no files or websites embedded in the document. Our IT security specialist gets all frowny and grumpy with zipped files or formats that may include macros or embedded files.

We also would be willing to train the right people regardless of their previous experience but this will be on a case by case basis. What you must possess are excellent communication skills, attention to detail and thoroughness, experience with a wide range of industries – and a sense of humour. If this sounds like you and you’d like to be considered next time we’re hiring, please get in contact with us today.

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What you can expect if human error occurs in your business​.


Negative media attention resulting from human error causes share prices to decline, customer confidence to wane and those indirectly associated with you (suppliers and partners) suffer losses too.


A small human error such as document rework in an office can waste hours of effort better spent on other deliverables. Each person wasting half a day equates to 400 hours lost for every 100 employees.


From the seemingly minor to major cases of human error - media has documented lost sales of up to $580 million. (NZ Herald, 21 Nov 2013)

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